Terms of service

Effective date: 11 September 2026
Website: meowgreen.co.uk

These Terms of Service (Terms) govern your use of meowgreen.co.uk and any order you place with us. Please read them before using the website or buying from us. They form a legally binding agreement when a contract is created under section 5.

Meow Green is a trading name of Twenty Nineteen Limited, a company registered in England and Wales under company number 11825110. Our registered office is 72 Worsley Road, Walton, Warrington, Cheshire, United Kingdom, WA4 6EH. In these Terms, we, us and our mean Twenty Nineteen Limited.

Important consumer notice: nothing in these Terms excludes or restricts rights or remedies that cannot lawfully be excluded or restricted. If you are a consumer, your statutory rights apply in addition to these Terms.

1. About these Terms

These Terms apply to consumers purchasing goods for personal use. If you purchase wholly or mainly for business purposes, contact us before ordering because separate business terms may apply.

Our Privacy Policy, Cookie Policy, Shipping Policy, Return and Refund Policy, and any product-specific or subscription terms shown before checkout form part of our agreement with you. If there is a conflict, product-specific terms shown at checkout take priority for that product, followed by these Terms, except that mandatory law always takes priority.

Shopify provides technology used to operate our store. Shopify is not the seller of goods purchased from Meow Green and is not a party to the sales contract between you and us.

2. Eligibility, accounts and communications

You must be at least 18 years old and legally capable of entering into a contract to place an order. You must provide information that is accurate, current and complete.

If you create an account, you are responsible for taking reasonable steps to keep your sign-in details confidential and for activity caused by your failure to do so. Tell us promptly if you suspect unauthorised access. We may require reasonable identity or security checks before changing account details or processing sensitive requests.

We may send contractual notices, order information and service messages electronically. Marketing communications are sent only where permitted by law, and you can unsubscribe at any time without affecting service messages.

3. Products and descriptions

We sell cat litter, health-monitoring litter products, litter boxes and related accessories, including the Michu XXL Container Cat Litter Box with Scoop. We take reasonable care to ensure descriptions, prices, dimensions and images are accurate.

  • Colours, packaging and appearance may vary slightly because of screen settings, photography, manufacturing tolerances or a supplier packaging update. Any variation will not materially alter the product's main characteristics or fitness for its stated purpose.
  • Measurements and capacities described as approximate are subject to reasonable tolerances. Check the product page and contact us before ordering if a particular measurement is essential.
  • We may update products, packaging or specifications where this does not materially reduce quality, performance or functionality, or where required for safety or legal compliance. We will not make a material change to an accepted order without your agreement unless the law requires it.
  • Availability is not guaranteed until we accept your order. We may discontinue products or apply reasonable quantity limits, including to protect availability or prevent unauthorised resale.

Goods supplied must be as described, of satisfactory quality and fit for any purpose expressly agreed with us, subject to applicable law. Nothing in these Terms permits us to supply a materially different or inferior product.

Health-monitoring products

Any colour-change, urine-monitoring or similar litter product is an observational aid only. It is not a veterinary device, diagnosis or substitute for veterinary examination, testing or treatment unless its product page expressly states otherwise. Results may be affected by urine concentration, litter mixing, cleaning products, lighting, diet, medicines, storage, timing and other factors. A normal-looking result cannot exclude illness, and an unusual result does not by itself establish illness.

Read and follow all instructions and warnings. Seek veterinary advice promptly if your cat is unwell, shows urinary symptoms or produces an unexpected result. This section does not reduce our responsibility for a product to perform as described or comply with product-safety law.

Safe use

Use products only for their intended purpose and follow all instructions, age guidance, storage requirements and warnings. Some litter products may not be suitable for very young kittens. The Michu XXL litter box must be assembled, positioned, cleaned and used in accordance with the supplied instructions. Stop using a product and contact us if you reasonably suspect a safety defect.

4. Prices, taxes and delivery charges

Prices are shown in the currency displayed on the website. Before you place an order, checkout will show the total price payable, including applicable VAT or sales tax collected by us and any delivery charge known to us.

For international orders, your bank or payment provider may charge currency-conversion or international-payment fees. Unless checkout expressly states that import duties and taxes are included, the recipient may be responsible for import VAT, customs duties, clearance fees and local charges imposed by the destination country. We will not describe charges as included unless they are included.

We may change prices prospectively. A price change does not affect an order we have accepted. If a pricing or product-information error is obvious and could reasonably have been recognised as an error, we may reject or cancel the affected order and issue a full refund. We will contact you before proceeding at a corrected price.

5. Orders and contract formation

The website allows you to review and correct your order before submission. Clicking the final payment button places an order and creates an obligation to pay, but your order is an offer to buy from us. An automated acknowledgement confirms receipt and is not acceptance.

We accept an order when we send a dispatch confirmation, unless we expressly confirm acceptance earlier. A separate contract is formed for each dispatch. We may decline an order before acceptance for reasons including lack of stock, payment failure, suspected fraud, an obvious error, delivery restrictions, safety concerns or reasonable quantity limits.

If we cannot accept an order, we will tell you and return any amount taken. We may ask for further information reasonably required to verify identity, payment authority, delivery details or legal eligibility. We will not retain more information than necessary for that purpose.

After acceptance, changes are possible only if we agree. Contact hello@meowgreen.co.uk as soon as possible. Dispatch may prevent a requested change or cancellation, but statutory cancellation rights may still apply.

6. Payment

You authorise us and our payment providers to charge the payment method selected at checkout for the displayed total. Payment may be authorised when you order and captured when permitted by the payment method and applicable law.

Payments are processed through Shopify and other payment providers identified at checkout. We do not ordinarily receive or store your complete payment-card details. Payment providers may apply their own terms and security checks.

We may suspend fulfilment where payment is reversed, refused or reasonably suspected to be unauthorised. This does not affect rights you may have against a payment provider or under mandatory law.

7. Promotions, discount codes and gift cards

Promotions and discount codes are subject to any conditions displayed with them, including dates, eligible products, territories, minimum spend and single-use restrictions. Unless stated otherwise, promotions cannot be combined, exchanged for cash or applied retrospectively. We may withdraw or correct a promotion before an order is accepted where it contains an error or is being misused.

Gift cards, if offered, are governed by the terms shown when purchased. Nothing in those terms removes mandatory rights relating to validity, refunds or unspent balances.

8. Delivery

Delivery options, charges and estimates are set out in our Shipping Policy and at checkout. Dates are estimates unless we expressly agree a guaranteed date. We will deliver without undue delay and, for UK consumer orders, normally within 30 days after the contract is formed unless a different period is agreed.

Risk of loss or damage passes to you when you, or a person you nominate other than the carrier, takes physical possession. Title passes when we receive full payment. If you independently appoint a carrier not offered by us, risk may pass when we hand the goods to that carrier, as permitted by law.

You are responsible for providing a complete and accurate delivery address and reasonable access for delivery. If delivery fails because of information or access within your control, we may charge the reasonable, evidenced cost of redelivery or return after giving you an opportunity to resolve the issue.

If delivery is materially delayed, your rights may include setting a reasonable additional deadline or cancelling for a refund. Where an agreed delivery date was essential, or we refuse delivery, you may have the right to cancel immediately. Contact us if an order is late, missing or arrives damaged.

9. Your right to cancel an online order

If you are a UK or European Economic Area consumer, you will normally have a statutory right to cancel most distance purchases without giving a reason within 14 days after you, or a person you nominate, receives the goods. For split deliveries, the period normally runs from receipt of the last item. You then normally have 14 days to return the goods.

Tell us clearly that you wish to cancel by emailing hello@meowgreen.co.uk or using the model cancellation form in Appendix 1. Using the form is optional. Our voluntary 30-day return policy may give you additional time, subject to the conditions in our Return and Refund Policy.

Exceptions may apply to goods that are sealed for health-protection or hygiene reasons and become unsuitable for return after unsealing, personalised goods, perishable goods and other categories permitted by law. We will rely on a hygiene exception only where the legal conditions are met. Opening ordinary packaging does not automatically remove statutory rights.

You may inspect goods as you reasonably could in a shop. We may reduce a change-of-mind refund to reflect loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where the law permits.

10. Returns and refunds

Our Return and Refund Policy explains how to return an item, applicable return addresses and any voluntary rights. It does not restrict mandatory rights.

  • For a valid statutory cancellation, we will refund the price and the cost of our least expensive standard outbound delivery option. We need not refund any premium delivery upgrade.
  • We may withhold the refund until we receive the goods or you provide evidence of return, whichever occurs first, where permitted. We will refund within the statutory period using the original payment method unless you expressly agree otherwise.
  • You are responsible for the direct cost of a change-of-mind return only if we informed you of that responsibility before the contract. We bear reasonable return costs for goods that are faulty, misdescribed or incorrectly supplied.
  • A voluntary return may require proof of purchase and compliance with reasonable conditions stated in the Return and Refund Policy. Those conditions do not apply where they would restrict a statutory remedy.

11. Faulty, damaged or misdescribed goods

Contact us promptly if goods are faulty, damaged, unsafe, misdescribed or unsuitable for a purpose expressly agreed with us. Please provide the order number and, where reasonable, photographs or other information that helps us assess the issue. A photograph is not an absolute condition of a statutory remedy where it would be unreasonable or impossible to provide one.

UK consumers may have a short-term right to reject qualifying goods within 30 days, followed by rights to repair or replacement and, in appropriate cases, a price reduction or final right to reject. Different or additional mandatory remedies may apply elsewhere. Time limits for bringing a legal claim are not the same as a product guarantee, and nothing in these Terms states that every fault arising within a limitation period is automatically our responsibility.

Any commercial warranty we offer is additional to statutory rights. We may inspect returned goods and may refuse a remedy where evidence reasonably shows the issue resulted from misuse, normal wear, accidental damage, failure to follow instructions or an unauthorised alteration rather than a defect present when responsibility passed to you.

12. Subscriptions and recurring orders

This section applies only where a product is offered on a subscription or recurring basis. Before you subscribe, we will display the recurring price, billing frequency, minimum commitment if any, what is included, how to cancel and any material delivery conditions.

By subscribing, you authorise recurring charges to your selected payment method until cancellation or expiry. You must keep payment and delivery details current. If payment fails, we may retry the charge, request another method or pause the subscription after reasonable notice.

You may cancel through any cancellation method shown in your account or by emailing hello@meowgreen.co.uk. Cancellation takes effect for future renewals if received before the clearly disclosed processing cut-off. We will acknowledge cancellation. A shipment already processed remains subject to cancellation and return rights that apply by law.

Where law requires renewal reminders, cooling-off rights, a simple online cancellation route or additional notices, we will provide them. We will give reasonable advance notice of a material adverse change to price or key terms and, where required, obtain consent or allow cancellation before it applies.

13. Product safety, incidents and recalls

We comply with applicable product-safety, traceability and recall obligations in markets where we offer products. Tell us promptly about a suspected safety incident and keep the product, packaging, batch information and relevant photographs where safe to do so.

We may contact customers with safety instructions, arrange a repair, replacement, refund, withdrawal or recall, or ask customers to stop using and safely dispose of a product. You must follow reasonable safety instructions. Nothing in this section limits remedies required by law.

14. Website use and availability

We grant you a limited, revocable, non-exclusive right to access and use the website for lawful personal shopping and information. You must not:

  • use the website unlawfully, fraudulently or to harm another person;
  • introduce malware, attempt unauthorised access, bypass security or interfere with operation;
  • scrape, harvest or extract data at a scale or in a manner that places an unreasonable load on the website, infringes rights or circumvents access controls;
  • use content, product data or customer information to train a model, create a competing catalogue or impersonate us without written permission; or
  • place fraudulent orders, abuse promotions, submit false reviews or engage in unauthorised resale.

Legitimate search-engine indexing that complies with our robots.txt instructions and does not interfere with the service is permitted. We may use proportionate technical measures to protect the website.

We do not promise uninterrupted or error-free access. We may maintain, change or withdraw website features, but this will not remove rights relating to an accepted order.

15. Intellectual property

The website and its text, branding, images, designs, software, product content and other materials are owned by or licensed to us and are protected by intellectual-property laws. You may view and retain reasonable copies for personal, non-commercial use connected with shopping from us.

You may not reproduce, distribute, modify, commercially exploit, remove rights notices from, or create derivative works from our content without permission, except as the law expressly allows. Meow Green and associated branding may not be used in a way that suggests endorsement or affiliation without written permission.

16. Reviews and other content you submit

If you submit a review, photograph, question or other content, you confirm that it is genuine, accurate to the best of your knowledge, lawful, and does not infringe another person's rights or disclose confidential or personal information without authority.

You retain ownership. You grant us a worldwide, non-exclusive, royalty-free licence to host, reproduce, format, moderate and display the content for operating, improving and promoting Meow Green, for the duration of the relevant rights. We will not materially misrepresent your views. You may ask us to remove personal content, subject to legal and record-keeping obligations.

We may reject or remove content that is unlawful, abusive, irrelevant, deceptive, incentivised without disclosure or otherwise breaches these Terms. We do not promise to publish every review and will not suppress a review merely because it is negative.

The website may use or link to services operated by Shopify, payment providers, carriers, analytics providers, social platforms or other third parties. Their own terms and privacy notices may apply when you use their independent services.

We are not responsible for the content or independent operation of a third-party website we do not control. This does not exclude our responsibility for choosing and instructing service providers where the law treats their acts or omissions as ours, or for performing our obligations under a sales contract.

18. Privacy and cookies

Our Privacy Policy explains how Twenty Nineteen Limited processes personal information. Our Cookie Policy and cookie controls explain the technologies used on the website and the choices available to you. Non-essential analytics and advertising technologies are used only as permitted by applicable law and your consent choices.

19. Events outside reasonable control

We are not responsible for delay or failure caused by an event genuinely outside our reasonable control, provided we take reasonable steps to minimise the effect and resume performance. Examples may include severe transport disruption, natural disaster, widespread utility or communications failure, epidemic restrictions, industrial action not limited to our workforce, or governmental action.

We will tell you where practical. If the delay is substantial, you may cancel affected goods and receive a refund for goods not supplied. This section does not transfer ordinary commercial risks to you or excuse obligations that the law requires us to perform.

20. Our responsibility to consumers

We are responsible for loss or damage that is a foreseeable result of our breach of these Terms or failure to use reasonable care and skill. Loss is foreseeable if it is obvious or, when the contract was made, both you and we knew it might happen.

We supply products for private use. We are not responsible for business losses, including loss of profit, revenue, business opportunity, goodwill or business interruption, arising from consumer use. If we agree in writing to supply for business use, separate liability terms should be agreed.

Nothing in these Terms excludes or limits liability where it would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of mandatory consumer rights, or defective products to the extent liability cannot lawfully be excluded.

You are responsible for losses we reasonably incur because of your unlawful use of the website or deliberate breach of these Terms, but only to the extent the loss is a foreseeable consequence of your conduct. Nothing requires a consumer to indemnify us for our own breach, negligence or matters outside the consumer's reasonable control.

21. International orders

We sell only to destinations offered at checkout. You are responsible for ensuring that a product may lawfully be imported, possessed and used in the destination country, except to the extent we have expressly represented that it is compliant there.

These Terms use English law as their governing framework. If you habitually reside in another country, you retain any mandatory consumer protections of that country that apply despite this choice of law. Nothing in these Terms asks you to waive those protections.

22. Complaints and disputes

Please contact hello@meowgreen.co.uk first. Include your order number and a concise description of the issue. We will acknowledge and investigate complaints within a reasonable time and aim to provide a clear outcome.

These Terms and any non-contractual dispute are governed by the law of England and Wales. A consumer resident in England or Wales may bring proceedings in the courts of England and Wales. A consumer resident in Scotland may bring proceedings in Scotland or England. A consumer resident in Northern Ireland may bring proceedings in Northern Ireland or England. Consumers living elsewhere may also bring proceedings in any local court available under mandatory law.

We may identify an available certified alternative dispute-resolution body where required by law or appropriate to the complaint. The former European Commission Online Dispute Resolution platform ceased operating on 20 July 2025 and is not an available complaints route.

23. Suspension and termination

We may suspend or terminate website access where reasonably necessary for security, unlawful conduct, fraud, material or repeated breach, or protection of other users. Where appropriate, we will give notice and an opportunity to remedy. Suspension of website access does not cancel an accepted order or remove accrued rights unless the order itself is lawfully cancelled.

24. Transfer, waiver, severability and third-party rights

We may transfer our rights and obligations to another organisation, but only if this does not reduce your rights or protections. We will tell you of a transfer that materially affects you. You may transfer your rights where the law permits or with our written agreement, which we will not unreasonably withhold.

A delay in enforcing a right is not a waiver. If a court finds part of these Terms unlawful or unenforceable, the remaining provisions continue to apply, and the affected provision will apply only to the maximum lawful extent.

Except for a permitted successor or assignee, no person other than you and us has a right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

25. Changes to these Terms

We may update these Terms for future website use and future orders to reflect changes in law, our products or our operations. The current version and effective date will be posted on the website. A change will not retrospectively alter an accepted order unless you agree or the law requires it.

For an ongoing subscription, we will provide any notice, consent and cancellation rights required under section 12 before a material change takes effect.

26. Entire agreement and reliance

These Terms, the policies incorporated into them and the information expressly confirmed at checkout set out our agreement. This does not exclude responsibility for fraud, fraudulent misrepresentation, or an accurate product or service statement on which you reasonably relied and which the law treats as binding.

27. Contact details

Seller: Twenty Nineteen Limited, trading as Meow Green

Company number: 11825110

Registered office and postal address: 72 Worsley Road, Walton, Warrington, Cheshire, United Kingdom, WA4 6EH

Email: hello@meowgreen.co.uk

Website: https://meowgreen.co.uk

Appendix 1 - Model cancellation form

Complete and return this form only if you wish to cancel the contract. You may instead send any clear cancellation statement.

To: Twenty Nineteen Limited, trading as Meow Green, 72 Worsley Road, Walton, Warrington, Cheshire, United Kingdom, WA4 6EH; hello@meowgreen.co.uk

I/We give notice that I/We cancel my/our contract of sale of the following goods:

____________________________________________________________________________

Order number: ______________________________________________________________

Ordered on: __________________________ Received on: __________________________

Name of consumer(s): ________________________________________________________

Address of consumer(s): ______________________________________________________

____________________________________________________________________________

Signature of consumer(s), only if this form is notified on paper:

____________________________________________________________________________

Date: ______________________________________________________________________