Shipping policy

Effective date: 11 September 2026
Website: https://meowgreen.co.uk

This Shipping Policy explains how Twenty Nineteen Limited, trading as Meow Green, processes, dispatches and delivers orders placed through meowgreen.co.uk. It should be read with our Terms of Service and Return and Refund Policy.

We deliver only to destinations offered at checkout. The delivery service, charge and estimated timeframe displayed at checkout for your order will apply if it differs from the general information below.

1. About us

Meow Green is a trading name of Twenty Nineteen Limited, registered in England and Wales under company number 11825110. Our registered office is 72 Worsley Road, Walton, Warrington, Cheshire, United Kingdom, WA4 6EH.

2. Order processing

Orders are normally processed on UK business days, Monday to Friday excluding bank holidays. We aim to dispatch in-stock orders within 1 to 2 business days after payment is confirmed. This is a dispatch estimate, not a guaranteed delivery commitment.

Large, heavy, personalised, pre-order or temporarily constrained products may require additional handling time. This may include the Michu XXL Container Cat Litter Box with Scoop. Any product-specific lead time shown before checkout forms part of the delivery information for that order.

We may conduct reasonable payment, fraud-prevention, address or export checks before dispatch. If a check materially delays an accepted order, we will contact you. We will not treat an order as dispatched merely because a shipping label has been created.

You will normally receive an order acknowledgement after ordering and a separate dispatch confirmation when the goods have been handed to the carrier. We may dispatch items from the same order separately without charging additional delivery fees unless agreed with you in advance.

3. Packaging

We use packaging reasonably appropriate to the product, carrier and destination.

Cat litter is packed to reduce damage to sealed bags or containers during normal transit.
The Michu XXL Container Cat Litter Box with Scoop may be shipped in the manufacturer's original box, with additional protection where reasonably required.
Packaging, labelling and parcel configuration may vary where this does not reduce product protection or affect your statutory rights.

Please inspect the parcel and goods promptly after delivery. If possible, photograph visible damage before opening and retain the packaging while we investigate. You do not lose your legal rights merely because you signed for a parcel, did not record damage with the carrier or cannot provide photographs.

4. Delivery services and charges

The services currently advertised are set out below. Checkout will confirm whether a service is available for the products, quantity, postcode and destination selected.

Destination	Service	Estimated transit	Charge
United Kingdom	Express	1 to 2 business days	£6.99
United Kingdom	Standard	3 to 5 business days	£4.99
United Kingdom	Standard on eligible orders of £50 or more	3 to 5 business days	Free
European Union	Standard international	3 to 5 business days	£14.99
Other eligible international destinations	Standard international	3 to 5 business days	£23.99

The European Union service covers destinations made available at checkout. Other international services may include destinations such as Australia, Canada and the United Arab Emirates, but availability can change because of carrier, customs, product or legal restrictions.

Delivery charges for unusually heavy, oversized or remote-destination orders may differ only where the actual charge is clearly displayed before you place the order. We do not currently promise expedited international delivery for large items unless checkout expressly offers it.

5. Delivery estimates

Delivery estimates run from dispatch unless checkout expressly says otherwise. Business days exclude weekends and public holidays applicable to the relevant carrier or destination.

Estimates may be affected by carrier disruption, customs clearance, border inspections, local delivery conditions, severe weather, peak demand, public holidays or events outside our reasonable control. We will not rely on these circumstances where the delay was caused by our failure to use reasonable care.

Under UK consumer law, we will deliver without undue delay and normally no later than 30 days after the contract is made unless a different period has been agreed. If delivery is late, you may have the right to require delivery within an additional reasonable period or, in some circumstances, cancel immediately and receive a refund. A delivery date may be essential where you told us this before we accepted the order or the circumstances make that clear.

6. Customs, import duties and taxes

Orders sent outside the United Kingdom may be subject to import VAT, customs duty, clearance charges, brokerage fees or other destination-country charges. Checkout will state when duties and taxes are included. If checkout does not state that they are included, the recipient is responsible for charges imposed by the destination authorities or carrier, to the extent permitted by applicable consumer law.

We will describe the goods and their value accurately on customs and export documents. We will not mark a commercial order as a gift or understate its value. Customs rules, rates, exemptions and thresholds can change, so you should check the destination authority's current guidance before ordering.

Customs processing is controlled by public authorities and carriers. We are not responsible for a customs delay outside our reasonable control, but we remain responsible for taking reasonable steps to provide correct documentation and assist with a genuine delivery investigation.

If you refuse an international delivery because you do not wish to pay charges that were clearly disclosed as your responsibility before ordering, we may deduct from any refund the reasonable, evidenced and irrecoverable delivery, return and customs costs we incur, but only where the law permits. This does not apply to faulty, misdescribed or incorrectly supplied goods.

7. Risk, ownership and delivery instructions

We remain responsible for loss of or damage to goods until they come into the physical possession of you or a person you identify to receive them. Ownership passes when we receive payment in full. If you independently commission a carrier that we did not offer, risk may pass when we hand the goods to that carrier, where the law permits.

If you expressly instruct the carrier or us to leave a parcel in a nominated safe place or with a nominated person, delivery may be treated as completed when the instruction is followed and supported by reasonable delivery evidence. This does not remove rights where the instruction was not followed, the goods were delivered elsewhere or the carrier failed to use reasonable care.

A carrier's tracking status is evidence of delivery but is not conclusive where you reasonably dispute receipt. We will investigate a reported non-delivery with the carrier and consider the available evidence.

8. Delivery addresses and failed delivery

You must provide a complete and accurate delivery address, postcode, recipient name and any information reasonably necessary for delivery. Contact hello@meowgreen.co.uk immediately if an address needs changing. We cannot guarantee a change after processing or dispatch.

If delivery fails because of an incorrect address, refusal, failure to collect, denied access or another matter within your reasonable control, we may arrange redelivery and charge the reasonable additional cost after telling you. If redelivery cannot be arranged, we may cancel the order and refund the product price, less reasonable, evidenced and irrecoverable costs where legally permitted.

We will not make deductions where failed delivery resulted from our error, the carrier's failure, defective goods or another matter for which we are legally responsible.

9. Lost, delayed, damaged or incomplete orders

Contact us at hello@meowgreen.co.uk if tracking has not updated, the estimated delivery period has passed, a parcel is marked delivered but cannot be located, or an order arrives damaged or incomplete.

Please include your order number and relevant details. We may ask you to check with household members, neighbours, a nominated safe place or the local carrier depot, and to provide photographs or declarations reasonably needed for a carrier claim. These requests do not transfer our legal responsibility to you or make a statutory remedy dependent on unreasonable evidence.

Where goods are confirmed lost, damaged, faulty or incorrectly supplied, we will provide the remedy required by law, which may include replacement, repair, price reduction or refund. Carrier compensation limits do not limit your statutory rights against us.

10. Tracking and communications

Where tracking is available, we will include the tracking number or carrier link in the dispatch confirmation. Tracking detail and scan frequency vary by carrier and destination. An estimated delivery notification is not a guaranteed appointment unless expressly stated.

You are responsible for monitoring delivery communications and providing any lawful information reasonably requested by the carrier or customs authority. We will never ask you to pay an unexpected customs or redelivery charge through an unverified message. Contact us if you are unsure whether a request is genuine.

11. Changes, cancellations and returns

If you wish to change or cancel an order before dispatch, contact us immediately. We will try to assist but cannot guarantee interception once processing has started. Your statutory cancellation rights and our voluntary returns policy are explained in our Terms of Service and Return and Refund Policy.

Delivery charges are refunded only as required by law or our published returns policy. For a valid UK or EEA statutory cancellation, this will normally include the cost of our least expensive standard outbound delivery option, but not an optional premium upgrade.

12. Changes to this policy

We may update this policy prospectively to reflect changes in carriers, destinations, prices, operations or law. The version applying to an accepted order is the delivery information provided when that order was placed, unless a later change benefits you, you agree to it or the law requires it.