Contact information

 

Contact Us

We're here to help with any questions about our cat litter and litter box products, your order, delivery, or anything else. Get in touch and we'll get back to you as soon as we can.

Get in Touch

Email: hello@meowgreen.co.uk
Response time: We aim to reply to all enquiries within 2 business days (Monday to Friday, excluding UK public holidays)

Business Information

Trading name: Meow Green
Registered address: 72 Worsley Road, Walton, WA4 6EH, United Kingdom
Company registration number: 11825110

Common Enquiries

Where is my order?
Once your order has been dispatched, you'll receive a confirmation email with tracking information. If you haven't received this or your order hasn't arrived within the expected timeframe, please email us at hello@meowgreen.co.uk with your order number.

How do I return an item?
Please contact us before sending anything back. Full details of our return conditions, timelines, and shipping costs are available in our Return & Refund Policy.

How do I cancel or change my subscription?
You can manage your subscription using the link in your order confirmation email, or by contacting us directly. See our Purchase Options Cancellation Policy for full details.

I have a question about a product.
We're happy to help — whether it's about which cat litter suits your cat's needs, the dimensions of the Michu XXL Litter Box, or anything else. Just drop us an email.

Regulatory & Legal Contacts

If you wish to raise a complaint or exercise your consumer rights, please contact us first at hello@meowgreen.co.uk. If you are not satisfied with our response, you may also contact:

  • UK consumers: the Information Commissioner's Office (ICO) at www.ico.org.uk for privacy matters, or an appropriate alternative dispute resolution body for general consumer complaints
  • EU consumers: the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr
  • German consumers: your regional Datenschutzbehörde for privacy matters — see www.bfdi.bund.de
  • French consumers: the CNIL for privacy matters at www.cnil.fr
  • Netherlands consumers: the Autoriteit Persoonsgegevens at www.autoriteitpersoonsgegevens.nl