Contact information
We are here to help with questions about our products, orders, deliveries, returns and subscriptions. Contact us using the details below and we will respond as soon as reasonably possible.
Get in touch
Email: hello@meowgreen.co.uk
Customer service hours: Monday to Friday, excluding public holidays in England
Response time: We aim to reply to enquiries within two business days.
When contacting us about an order, please include your order number and the email address used to place the order. Please do not send complete payment card details, passwords or other unnecessary sensitive information by email.
Business information
Meow Green is a trading name of Twenty Nineteen Limited, a company registered in England and Wales.
Company number: 11825110
Registered office and postal address: 72 Worsley Road, Walton, Warrington, Cheshire, United Kingdom, WA4 6EH
Email: hello@meowgreen.co.uk
Website: https://meowgreen.co.uk
Our registered office is our formal business correspondence address. Please contact us before returning any product. Returns sent without following the instructions in our Return & Refund Policy may be delayed and, where permitted by law, may be returned to you.
Common enquiries
Where is my order?
Once your order has been dispatched, we will send a dispatch confirmation email containing tracking information where tracking is available. If you have not received that email, or your order has not arrived within the estimated delivery period, contact us at hello@meowgreen.co.uk with your order number. Delivery estimates and further information are set out in our Shipping Policy.
How do I return an item?
Please contact us before sending anything back. Our eligibility requirements, return instructions, time limits, costs and your statutory rights are explained in our Return & Refund Policy.
How do I cancel or change a subscription?
Where your purchase includes a subscription, you can manage it using the subscription-management link supplied with your order or account, or contact us at hello@meowgreen.co.uk. Any cancellation takes effect in accordance with the terms shown when you subscribed and our Purchase Options Cancellation Policy. Cancelling a subscription does not necessarily cancel an order that has already been processed or dispatched.
I have a question about a product
We can help with factual product information, including ingredients, pack sizes, product dimensions, assembly and use instructions. Product information is not veterinary advice. If you are concerned about your cat's health or whether a product is suitable for a particular medical condition, seek advice from a qualified veterinary professional before use.
Complaints
If you wish to make a complaint, email hello@meowgreen.co.uk with the subject line Complaint. Please include your name, order number where relevant, a clear description of the issue and the outcome you are seeking. We aim to acknowledge complaints within two business days and will investigate and respond as soon as reasonably possible.
Nothing in this process limits your statutory rights or prevents you from seeking independent advice or using any court, regulator or dispute-resolution process available to you.
Consumer and privacy contacts
UK consumer advice: Consumers may obtain independent advice from the Citizens Advice consumer service. Citizens Advice can pass relevant complaints to Trading Standards. Consumers in Northern Ireland may contact The Consumer Council.
EU and EEA cross-border consumer advice: Consumers may contact the European Consumer Centres Network office in their country for information and assistance with eligible cross-border disputes.
Privacy complaints: Please contact us first so that we can investigate. UK individuals may also complain to the Information Commissioner's Office. Individuals in the EU or EEA may also contact the data-protection supervisory authority in the country where they live or work, or where the alleged infringement occurred. Examples include the CNIL in France, the Autoriteit Persoonsgegevens in the Netherlands and the relevant German state data-protection authority.
Regulators and privacy authorities generally do not resolve ordinary delivery, return or product-quality disputes. Where the law requires us to provide details of an applicable alternative dispute-resolution body, we will provide those details to the consumer concerned.