Privacy policy

Last updated: September 11, 2026

Meow Green is a trading name of Twenty Nineteen Limited, a company registered in England and Wales under company number 11825110, with its registered office at 72 Worsley Road, Walton, Warrington, Cheshire, United Kingdom, WA4 6EH. Twenty Nineteen Limited operates this website and is the data controller responsible for the personal information described in this Privacy Policy.

This Privacy Policy explains how we collect, use and disclose personal information when you visit meowgreen.co.uk, purchase our products or otherwise communicate with us. Our online store is hosted by Shopify.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Payment and transaction information, including your payment method, payment status, transaction details and payment confirmation. Payments are processed securely by Shopify and our payment providers. We do not ordinarily receive or store your complete payment card or financial account details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfil your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customised shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. 

  Where permitted by law, we may use your personal information to send marketing and promotional communications by email, text message or post. You can unsubscribe from electronic marketing at any time using the unsubscribe link included in our messages or by contacting us.

  Where you provide consent, we use analytics and advertising technologies provided by organisations such as Google and Meta to measure website usage, assess advertising performance and display relevant advertisements. This may include information about products you viewed, added to your basket or purchased.

  Non-essential analytics and advertising technologies are used in accordance with the choices you make through our cookie banner. You can review or change those choices using the cookie settings available on our website.

• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

Our Lawful Bases for Processing

We only process personal information when we have a lawful basis to do so. Depending on the activity, we rely on:

• Contract: To process payments, fulfil orders, arrange delivery, manage returns and provide customer support.
• Legal obligation: To maintain accounting and tax records, respond to lawful requests and comply with consumer protection requirements.
• Legitimate interests: To prevent fraud, secure our website, administer our business and improve our services where these interests are not overridden by your rights.
• Consent: For non-essential cookies, analytics, personalised advertising and electronic marketing where consent is required. You may withdraw your consent at any time.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to object to or withdraw consent for the use of your personal information for targeted advertising based on your online activity across different websites.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

Our products and Services are intended for adults and are not directed at children. We do not knowingly collect personal information directly from children.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the details below. We will investigate the matter and delete the information where appropriate.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

We retain order, payment and accounting records for up to six years after the end of the relevant financial year where required for tax, accounting and legal purposes.

Customer service correspondence is normally retained for no longer than 24 months after the relevant enquiry or complaint has been resolved. We may retain correspondence for longer where it relates to an order, dispute, legal claim or regulatory requirement.

Marketing records are retained until you unsubscribe or withdraw your consent. After this, we may retain limited information on a suppression list to ensure that we continue to respect your preferences.

Analytics and advertising data is retained in accordance with the retention periods configured within the relevant platforms. Where personal information is no longer required, we will delete or anonymise it.

We may retain information for longer where reasonably necessary to establish, exercise or defend legal claims, prevent fraud or comply with a legal obligation.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right of Access. You may have the right to request a copy of the personal information we hold about you, together with information about how we use and disclose it.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable law, you may authorise another person to make a request on your behalf. Before accepting such a request, we may require evidence that you have authorised that person to act for you, and we may also need to verify your identity directly. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Twenty Nineteen Limited, trading as Meow Green, is the data controller responsible for your personal information.

For questions about this Privacy Policy or to exercise your data protection rights, contact:

Email: hello@meowgreen.co.uk
Postal address: [REGISTERED OFFICE OR VALID BUSINESS CONTACT ADDRESS]

Company number: [COMPANY NUMBER]
ICO registration number: [ICO NUMBER, IF REGISTERED]

If you are dissatisfied with how we handle your personal information, you can complain to the Information Commissioner’s Office:

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

We would appreciate the opportunity to address your concerns before you contact the ICO.