Legal Notice and Purchase Options Policy

Effective date: 11 September 2026

1. About us

This website and online store are operated by Twenty Nineteen Limited, trading as Meow Green. We are a company registered in England and Wales.

Trading name: Meow Green
Legal entity: Twenty Nineteen Limited
Company number: 11825110
Registered office: 72 Worsley Road, Walton, Warrington, Cheshire, United Kingdom, WA4 6EH
Email: hello@meowgreen.co.uk
Website: https://meowgreen.co.uk

Our online store is hosted by Shopify. Your contract for purchases made through this store is with Twenty Nineteen Limited, not Shopify. Shopify and the payment providers made available at checkout provide technology and payment-processing services but are not the seller of our products.

2. Scope of this policy

This policy applies to purchase options that we expressly make available on a product page or at checkout, including subscriptions, pre-orders and trial offers. Not every purchase option is available for every product, customer or destination.

The product page, checkout information, order confirmation, our Terms of Service, Return & Refund Policy and Shipping Policy also form part of the applicable terms. If purchase-specific terms conflict with this policy, the terms clearly presented and accepted when the order was placed will apply, subject always to mandatory consumer law.

3. Subscriptions

Where a product is offered as a subscription, the product page and checkout will state the product, quantity, recurring price, delivery frequency, minimum commitment if any, how and when payment will be taken, and how the subscription may be changed or cancelled.

Recurring orders and payments

• By starting a subscription, you authorise the recurring charges disclosed at checkout until the subscription is cancelled or otherwise ends.
• Payments are processed by Shopify and the payment provider selected at checkout. We do not ordinarily receive or store your complete payment-card details.
• Applicable taxes and delivery charges will be shown before you place the subscription order. Any permitted price change will be communicated in advance, together with any cancellation right required by law.
• We may send order, payment, renewal or cancellation reminders where required by law or reasonably necessary to administer the subscription.
• If a payment fails, we or our payment provider may retry the payment. We may pause or cancel the subscription if payment remains unsuccessful.

Changing or cancelling a subscription

• You may cancel or modify a subscription using the subscription-management link provided to you, where available, or by emailing hello@meowgreen.co.uk.
• We do not charge a separate cancellation fee unless a lawful minimum commitment or other charge was clearly disclosed and accepted before purchase.
• Cancellation stops future subscription orders that have not already been processed. It does not automatically cancel an order that has already been processed, charged or dispatched.
• If we can stop a processed order before dispatch, we will do so and refund the relevant payment. If it cannot be stopped, your return and cancellation rights are governed by our Return & Refund Policy and applicable law.

Your statutory cooling-off and cancellation rights are not affected. The cancellation of an ongoing subscription and the return of products already supplied are separate matters. Any restriction relating to unsealed hygiene-sensitive goods applies only where the relevant statutory exception is legally available.

4. Pre-orders

A product is a pre-order only when it is clearly identified as such before checkout. We will show the price, payment arrangement and estimated dispatch or availability period before you place the order.

• Depending on the terms displayed at checkout, payment may be taken in full, in part or when the product is ready for fulfilment.
• Payment credentials are handled by Shopify and the relevant payment provider. We do not ordinarily receive or store complete payment-card details.
• Estimated dates are not guaranteed. If a material delay occurs, we will provide an updated estimate and any cancellation or refund options required by law.
• You may request cancellation of an unfulfilled pre-order by contacting us. Unless the product is personalised or another lawful exception applies, we will cancel it where it has not entered fulfilment and refund amounts paid.
• Once a pre-order has been dispatched, your statutory cancellation rights and our Return & Refund Policy apply.

We may cancel a pre-order if the product becomes unavailable, a supplier cannot fulfil it, there is a material pricing or description error, or we cannot lawfully supply it. If we cancel, we will refund all amounts paid for the cancelled product.

5. Trial and try-before-you-buy offers

This section applies only where a product page or checkout expressly states that a trial or try-before-you-buy offer is available. The offer shown before purchase will state the trial period, any initial authorisation or charge, the date and amount of any later charge, the return deadline and the applicable return conditions.

• Your payment method may be authorised or charged in accordance with the terms accepted at checkout.
• To avoid the stated charge, you must initiate and complete the return in accordance with the offer terms and our return instructions by the applicable deadline.
• You are responsible for taking reasonable care of trial products. Any deduction for loss in value will be made only where permitted by law and will reflect handling beyond what is reasonably necessary to establish the product's nature, characteristics and functioning.
• If an eligible product is not returned by the stated deadline, the payment method may be charged the amount disclosed when the order was placed.

Unless a product page expressly states otherwise, trial and try-before-you-buy offers are not available for cat litter or other consumable products. Nothing in a promotional trial restricts your rights where goods are faulty, damaged, unsafe or not as described.

6. Product safety and use

• Read and follow all instructions, warnings, age recommendations and storage guidance supplied with the product.
• Keep cat litter dry and store it securely, away from children and animals where indicated on the packaging.
• Assemble and use litter boxes and accessories in accordance with the manufacturer's instructions. Check components periodically and stop using a product if it becomes damaged or unsafe.
• Dispose of used litter and packaging in accordance with the product instructions and applicable local waste rules. Do not flush litter unless the product instructions expressly state that this is safe and permitted locally.
• Product information is not veterinary advice. Seek advice from a veterinary professional if you have concerns about your cat's health or the suitability of a product for a particular condition.

Nothing in this section excludes or restricts liability that cannot lawfully be excluded, or your statutory rights in relation to goods that are faulty, unsafe, not as described or otherwise non-conforming.

7. Complaints and dispute resolution

Please contact us first at hello@meowgreen.co.uk so that we can investigate and try to resolve the issue. The European Union's former Online Dispute Resolution platform was discontinued on 20 July 2025 and is therefore not used or linked from this policy.

Where we are required to provide details of an applicable alternative dispute-resolution body, we will provide them to the consumer concerned. Nothing in this policy prevents you from using any complaint, regulator, dispute-resolution or court process available under applicable law.

8. Governing law

These terms and any non-contractual obligations arising from them are governed by the laws of England and Wales.

If you are a consumer resident elsewhere, this choice of law does not deprive you of any mandatory consumer protection available under the law of your country of residence. You may bring proceedings in any court that has jurisdiction under applicable law.

9. Changes to this policy

We may update this policy from time to time. The version that applied when you placed an order will continue to apply to that order unless a change is required by law or you expressly agree otherwise. The current version and effective date will be published on this page.

10. Contact us

Email: hello@meowgreen.co.uk
Postal address: Twenty Nineteen Limited, trading as Meow Green, 72 Worsley Road, Walton, Warrington, Cheshire, United Kingdom, WA4 6EH

We aim to respond to enquiries within two business days, Monday to Friday excluding public holidays in England.